Terms of Service

Last updated: January 1, 2025

1. Introduction

Welcome to Numirra. The site at numirra.com is operated by a Singapore entity, Business ID S4015859A, located at 18 Marina Gardens Drive, Singapore 018953. To reach us, call +6585948102.

2. Acceptance of Terms

By accessing or using our site and services, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use.

3. Services and Products

• Accounting Services: professional assistance with records, reporting, and related support.
• Information Products: digital courses, guides, and templates on accounting topics.
• Goods: physical supplies and materials related to bookkeeping and record keeping.

4. Payment Terms

All fees are payable in advance. Payment methods include major cards or direct bank transfers. Services commence after receipt of full payment.

5. Refund Policy

5.1. Refunds for Accounting Services

Clients may request a refund within 7 days of engaging an accounting service if no deliverables have been provided. Refunds are issued via the original payment method within 14 business days. To request, contact us via the contact form. After deliverables are provided or work has commenced, no refund is available, as our team allocates time and resources specifically for your engagement. However, you may reschedule the service as described below.

5.2. Refunds for Information Products

We offer a 14-day satisfaction period for digital products. To be eligible, you must not have downloaded or accessed all materials. Partial access may void eligibility. Approved refunds are processed via the original payment method within 7 business days after approval.

5.3. Refunds for Goods

Physical items may be returned within 30 days of delivery if unused, unopened, and in original packaging. Return shipping is at your expense. Once opened or used, goods are not eligible for refund. If a product is defective, we will replace it at no extra charge upon receipt of the damaged item.

5.4. Non-Refundable Services

Certain consulting or audit review sessions are non-refundable due to immediate allocation of expert time and scheduling commitments. By booking such sessions, you acknowledge that fees are earned upon confirmation and are not recoverable.

6. Rescheduling

Clients may reschedule accounting services or consulting sessions by providing at least 48 hours’ notice via the contact form. Rescheduled sessions are subject to availability. Late rescheduling (less than 48 hours’ notice) may incur a fee of up to 50% of the original service charge.

7. Contact Information

For questions or to initiate a refund or rescheduling request, please use our contact form or call +6585948102.

8. Changes to Terms

We may update these Terms of Service at any time. Changes become effective upon posting. Continued use of our site or services constitutes acceptance of the revised terms.